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Privacy & Disclaimer

Privacy policy of Khipu BV, Owner of www.khipustore.com and the shop at Noordeinde


Khipu BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the shop at Noordeinde in The Hague and the services provided by Khipu BV. The starting date for the validity of these conditions is 01-01-2019, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes which of your data is collected by us, what this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. If you have any questions about our privacy policy, please contact us. You will find the contact details at the bottom of this page.


About the data processing Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is transparent. Our website and store has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures on the basis of the agreement we have concluded with them.

These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Lightspeed reserves the right to share collected data within its own concern in order to further improve the service. Lightspeed takes into account the applicable legal retention periods for (personal) data. The EU / US Privacy Shield applies, your data may be processed in the United States.

 

E-mail and mailing lists MailChimp                                                                                             

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. You will see the "unsubscribe" link at the bottom of every email sent automatically via our website. If you unsubscribe with this, you will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.


Promotions and promotions                                                                                               

Promotions and promotions on Facebook by Khipu BV are in no way affiliated with Facebook and are in no way sponsored, supported or organized by Facebook. The information you provide by participating in the promotion is not provided to Facebook and is subject to the privacy and disclaimer policy of Khipu BV. The winner is responsible for collecting the prize won. Under no circumstances will the prize be sent. If you respond to a promotion or competition, Khipu BV will use your data to carry out the promotion, to announce the prize winner (s), to measure the response to marketing campaigns and the conditions that fall under the heading 'E- mail and mailing lists'. Prizes won cannot be exchanged for cash.


Payment processors                                                                                                                 

Mollie We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by the legal terms.

PayPal                                                                                                                                          

We use the PayPal platform to process (part of) the payments in our webshop. PayPal processes your name, address and residence details. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of PayPal's services for which they engage third parties. PayPal does not store your data longer than permitted by the legal terms.

Shipping and logistics                                                                                                             

PostNL If you place a physical order with us, it is our job to have your order delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.


MyParcel                                                                                                                                        

If you place an order through our webshop, it is our job to have the order delivered to you. In addition to PostNL, we also use MyParcel to send our packages. Via Lightspeed, your data will be processed in our MyParcel account for a personal shipping label. For this it is necessary that we share your name, address and residence details with MyParcel. MyParcel only uses this information for the purpose of executing the agreement. In the event that MyParcel engages subcontractors, MyParcel will also make your data available to these parties.

 

Purpose of data processing

General purpose of processing                                                                                                       

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data                                                                                                     

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data.

Cooperation with tax and criminal investigations                                                                       

In some cases, Khipu BV can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods                                                                                                                        

We keep your data for as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your customer profile and documents that we have produced as a result of your assignment.

Your rights                                                                                                                                

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.                         

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way. You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. Yes, you can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us. You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing                                                                                              

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Khipu BV. If you object, we will immediately cease the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and get reports on how visitors use the website so that we can improve our services where necessary. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not permitted Google to use the obtained analytics information for other Google services.

How do you manage cookies?
You can manage cookies in different ways. Please keep in mind that removing or blocking cookies may adversely affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can or cannot accept cookies via the controls of your browser, which you can find in the 'preferences' of your browser. For more information about how to adjust your browser settings or how to block, manage or filter cookies, please go to 'help' in your browser or via websites such as: www.allaboutcookies.org.

You can opt out of custom ads here:
• Google advertising settings

To unsubscribe from Google Analytics:
• Google Analytics Opt-out Browser Plugin

Using our website without opting out means that you understand and agree to the data collection in order to serve ads to you.

Social Media buttons
Social media buttons for third party social media sites are used to enable our users to share or bookmark web pages. We cannot prevent these sites from collecting information about you. To understand how social media sites of third parties use information about your activities on our website and the internet, please refer to the Terms of Use and Privacy Policy of those parties.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details
Khipu BV
Noordeinde 122
2514 GN The Hague
The Netherlands

tel .: +31 (0) 70 3220556
e-mail: [email protected] 


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